Resume/CV of Michelle (Michi) A. Eyre

Contact through: mae@recnet.com
From Japan call: +81 (03) 4578-2093

PERSONAL EXPERIENCE

1984 to present ~ REC Networks

Over the past 25+ years, I have been doing various operations under the REC Networks banner which included everything from recorded entertainment to government advocacy. During this time, I have acquired knowledge in various things including:

• Programming: C, perl and PHP. (all at an intermediate level)
• Designing MySQL databases and writing perl and PHP code to interact with them.
• Design of interactive response telephone systems, mainly around the legacy Dialogic platforms of the 1990s and in the Asterisk infrastructure.
• Experience designing applicaitons that interact with APIs including the ones used for Google Maps, Live365 and Twitter.
• Audio production using digital audio tools such as Cool Edit Pro.
• Basic and intermediate graphic design, especially around fontography for websites, logo-design, advertising and video presentations using Adobe Photoshop. (All of the graphics used on REC owned websites include graphics designed in-house.) Graphic design and fontography in both English and Japanese languages. (I am not fluent in Japanese, but I am trying to learn the language, but I can work with the language.)
• Operation of streaming audio services with past experiences using Shoutcast, Icecast and RealAudio.
• Operation of an internet radio station in the role of a program director.
• Knowledge of FCC rules, policies and case law in the radio broadcasting, amateur radio and land mobile arena.

"REAL JOBS"

1986-1995 ~ Pacific Bell

Various craft positions in the telecommunications industry.

1995-2006 - Qwest (USWEST) Communications

• Held several craft and management positions over my 11 years with Qwest.
• Was involved with Qwest's High Speed Internet (DSL) services since its original inception.
• Worked on the product management team charged with customer experience related issues.
• Was instrumental in the creation of a (USWEST) DSL customer service center.
• Served as the operations manager of that call center, which originally started with 6 agents and eventually grew to over 120 seats.
• Force management and forecasting experience using IEX-PRMS and Looking Glass applications.
• Provided information to the office on upcoming product and process changes, delivered training, performed service observing, established office metrics for agent evaluations, maintained a win-win partnership with the Union.
• Developed websites and "on-the-fly" Javascript based applications that supported the ordering of DSL services.
• Was involved in the design and implementation of several different generations of IT-supported internet ordering tools (internal and external) for DSL services.
• In a different position, I was on staff for Consumer and Small Business Markets continuing to administer DSL services. My responsiblities would later expand to also include cable television and eventually IPTV services.
• Involved in the writing of business requirements, user stories and test cases, execution of test cases and validation of results.
• Involved in the root cause analysis of product issues discovered in testing or after the changes go into production.
• Extensive service order writing knowledge with expert knowledge of the Bellcore Universal Service Order format.
• Designed several products from "scratch" from a service order perspective including DSL service without a POTS (dial-tone) line.
• Traveled to various call centers throughout the country to provide training and product launch assistance.
• Extensive experience in CSG Systems ACSR and CCS system (Cable TV and HSI) where it comes to ordering and "cards".
• Authored methods and procedures that was used by thousands of employees and contractors within Qwest where it came to the services that I supported.
• Delivered presentations to both small audiences (including upper executive level) and large auditoriums.
• Was laid-off in 2006 due to downsizing.

2006-2008 - US Airways

• Obtained basic airline operations knowledge which enhanced the "hobby" knowledge that I already had.
• Experience working with the various aspects of a computer reservations system (CRS).
• Provided "help desk" assistance for customers attempting to book flights on the usairways.com website.
• Moved to a different job where I was involved in the sales of corporate logo merchandise.
• Responsible for the US Airways Company Store website which included the updating of information, addition and deleting of products, fulfillment of orders and order support.
• Became very proficient in FedEx shipping (domestic and international) as a result of this job.

2008-2010 - Regional Public Transportation Authority (Valley Metro)

• Worked in a call center handing customer requests for transit information and complaints.
• Expanded on my already extensive "hobby" knowledge of public transit operations.
• Proactively provided support for regional special events that would have caused major transit detours and delays (marathons, etc.)
• Was involved in the implementation of Google Transit at Valley Metro.
• I have experience working with the General Transit Feed Specification (GTFS) in both the Valley Metro and my own mock environments.
• Experience with Transit Maintenance functionality of the Trapeze ATIS product.

EDUCATION

I will be honest here. I have graduated from high school later in life (with a GED) and I was never able to attend college due to a very tragic upbringing. I feel honored that I have been able to achieve so much without the advantage of a college education. While a college education helps, especially those who are really young and for those like myself who seek employment outside the USA, I feel that nothing beats real life experience. I feel that my experiences in the past 25 years, even though they are in specific disciplines can be applied to many different disciplines.

During this time of long term unemployment, I am a full time student at Rio Salado College working towards an Associates of Arts degree with a Language Certificate and a concentration on the Japanese language with aspirations of advancing to a 4-year university to major in either humanities or East Asian studies.

INTERESTS and HOBBIES

• Japanese popular culture and learning the Japanese language. (Note: I am not yet fluent in the Japanese language, but I have a desire to learn.)
• Social Network Services in both the Western and Japanese markets.
• The radio broadcasting industry in both the Western and Japanese markets as well as Intenet Radio.
• Amateur Radio Operator: K7REC - Advanced class.

SITUATION DESIRED

I am seeking employment or contact work with a progressive, forward thinking corporation or organization that prides themselves on diversity.

I am seeking an administrative, planning or support position in the telecommunications, cable/MVPD, internet, social networking, broadcasting, media, recording industry or in the travel industry.

I will also consider an opportunity with a non-profit organization in the fields of media justice, GLBT or transsexual rights.

A position with occasional travel to Japan is most desired.

After September, 2012, I will be located in Mardela Springs, MD, approximately 3 hours from Washington DC and 3 hours from Philadelphia. It is my desire to work from my home office unless significant relocation is available.

I am a dual citizen of both the United States and the Republic of Ireland. I am able to be employed in the European Economic Area without the requirement of obtaining work permits or specific visas.

Thank you for your consideration!